Whale Watching Season 2020 - Guarantees & Cancellation policy
Season runs from mid July to end of October
Just some of the reasons you should Whale Watch with us:
- 30 odd years cruising our beautiful waterways and offering first class whale watching cruises
- Family owned and operated Aussie business
- This boat was built right here in Hervey Bay and whenever possible we use local suppliers and businesses
- We employ locals
- We offer a money back guarantee on whale sightings, if between the dates of 10 August to 10 October we take you out and no whales are seen on your tour you receive a full refund, outside of these dates we will offer you a free return cruise any time that suits...…...be it next day, month or even year.
- NO booking fees
- Largest vessel in fleet with so much room to move around with personal space at a premium
- 4 levels of viewing platforms ( includes our amazing Underwater Viewing Window rooms for some eyeball action)
Whale Watch Cancellation Policy
- NO cancellation fee policy. We know that life throws a few curve balls every now and again, all we ask is that you give us 24+ hours notice if possible.
- Full refund if you need to cancel for any reason.
- This cancellation policy is for WHALE WATCH CRUISES ONLY.
Fraser Island Cancellation Policy
- FRASER EXPLORER, PREMIUM & DAY AWAY DAY TOURS - Bookings cancelled more than 48 hrs prior to departure will incur no cancellation fee. Bookings cancelled between 24 - 48 hrs prior to departure will incur a 50% cancellation fee. Bookings cancelled less than 24 hrs prior to departure or failure to board the tour will incur a 100% cancellation fee. Non utilised tour components will not be refunded. Tour Itinerary is subject to tide conditions.
- FRASER EXPERIENCE, FANTASTIC, EXCLUSIVE & HUMMER DAY TOURS - Cancellations within 48 hours of tour departure and/or failure to board on tour date will incur 100% non refundable cancellation fee. Transfers to another tour date are not allowed after 3pm the day prior to travel/departure unless at management discretion. Tours reserve the right to operate substitute vehicle, food and drinks, and amend tour itinerary without prior notification. Minimum numbers apply. If Tours are cancelled due to weather conditions an alternate date or proportionate refund will be offered.